Credit Terms and Conditions

Last Updated: 16 March 2026

These Credit Terms and Conditions describe the general process and requirements that may apply when businesses request credit facilities from Zeneric Networks Limited. These terms apply to clients purchasing products or services on credit through official quotations, invoices, or other authorized sales channels.

Credit facilities are subject to an evaluation and approval process. Approval is not automatic and may depend on factors such as trading history, financial information, and regulatory compliance.

Trade History Consideration

Businesses requesting credit facilities are generally expected to have an established trading relationship with Zeneric Networks Limited.

Typical considerations may include:

  • Clients may be required to demonstrate approximately six (6) months of active trading history with the company.
  • A consistent purchase record and timely payment history may support credit evaluation.
  • Businesses without an existing trading history may continue purchasing through standard payment methods, such as advance payment or invoice-based transactions, until sufficient trading history is established.

Business Documentation (KYC Requirements)

As part of the credit evaluation process, applicants may be requested to provide relevant business documentation. These documents help verify the business identity and financial standing of the applicant.

Documentation may include:

  • Company or business profile describing operations and services
  • Certificate of incorporation or business registration certificate
  • Valid trading license where applicable
  • Identification documents for company directors or proprietors (National ID or passport)
  • Valid Tax Compliance Certificate issued by the Kenya Revenue Authority (KRA)
  • KRA PIN certificate and VAT registration certificate where applicable
  • Bank statements covering approximately six (6) months
  • Financial statements where available
  • Contact information for a designated accounts or finance representative

Applicants should ensure that submitted documentation is accurate, current, and verifiable.

Credit Evaluation Process

Credit applications may be reviewed based on several factors, including:

  • Previous transaction history with Zeneric Networks Limited
  • Payment reliability and financial consistency
  • Financial position based on available documentation
  • Compliance with tax and regulatory obligations
  • Nature and scale of the applicant’s business operations

Following review, applicants will typically be informed whether the credit request has been:

  • Approved
  • Declined
  • Pending additional documentation or clarification

Credit Limits and Payment Terms

If a credit facility is approved, the client may be assigned a credit limit and payment period based on the evaluation results.

Typical payment terms may include:

  • 7 to 30 days from the invoice date, depending on the agreement
  • Extended payment terms may be considered for clients with strong trading history and financial standing

Invoices should be settled within the agreed payment period to maintain the credit arrangement.

If payments become overdue, the credit account may be reviewed and adjustments to the credit terms may be made where necessary.

Credit Account Review

Credit facilities may be reviewed periodically to ensure that the assigned limits and payment terms remain appropriate.

During periodic reviews, clients may be asked to provide updated information, such as:

  • Updated financial statements
  • Recent bank statements
  • Updated tax compliance documentation
  • Changes in company ownership, structure, or management

Based on this review, credit limits or payment terms may be adjusted.

Client Responsibilities

Clients using approved credit facilities are expected to:

  • Provide accurate and verifiable information during the application process
  • Inform Zeneric Networks Limited of significant changes in business structure, ownership, or compliance status
  • Settle invoices within the agreed payment terms
  • Maintain clear communication regarding account matters

Timely payments and open communication help support a continued credit relationship.

Ownership of Goods

Unless otherwise agreed in writing, ownership of goods supplied on credit may remain with Zeneric Networks Limited until payment has been received in full.

Customers are encouraged to ensure invoices are settled within the agreed period to complete the transfer of ownership.

Payment Default

If invoices remain unpaid beyond the agreed payment period, the account may be reviewed and additional steps may be taken to resolve the outstanding balance.

Such steps may include:

  • Contacting the client to arrange payment or settlement plans
  • Adjusting or suspending the credit facility
  • Initiating recovery procedures in accordance with applicable laws and commercial practices

Confidentiality of Information

Information provided during the credit application process will generally be handled with appropriate confidentiality and used for purposes such as:

  • Credit evaluation
  • Account management
  • Legal, regulatory, or compliance requirements

Personal and business information will be handled in accordance with applicable data protection regulations in Kenya, including the company’s Privacy Policy.

Dispute Resolution

If questions or disputes arise regarding credit facilities, invoices, or account status, clients are encouraged to contact Zeneric Networks Limited so that the matter can be reviewed and addressed.

Where necessary, disputes may be resolved through negotiation, mediation, or legal channels in accordance with the laws of Kenya.

Contact Information

For inquiries regarding credit facilities, account terms, or documentation requirements, please contact:

Zeneric Networks Limited
City House, Wabera Street
3rd Floor, Room 301
Nairobi, Kenya

Email: sales@zenericnetworks.co.ke
Phone: +254 790 815 664

Customer support hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM