Warranty Information

Last Updated: 16 March 2026

This Warranty Information page explains how warranty support may apply to products purchased from Zeneric Networks Limited through our website https://zenericnetworks.co.ke, official quotations, invoices, or other authorized sales channels.

Warranty coverage may vary depending on the product manufacturer, brand, product category, or specific warranty terms provided at the time of purchase. Customers are encouraged to review warranty information listed on the product page, quotation, invoice, or manufacturer documentation where available.

Warranty Coverage

Many products supplied by Zeneric Networks Limited may include a manufacturer’s warranty, which is provided and administered according to the respective manufacturer’s warranty policy.

General warranty conditions may include the following:

  • Some hardware products may include a limited warranty period of up to 12 months, unless a different period is specified by the manufacturer.
  • Warranty coverage generally applies to manufacturing defects or hardware malfunctions occurring during normal and intended use.
  • Certain product categories such as software licenses, consumables, accessories, or batteries may have shorter warranty periods or may be covered only under the manufacturer’s specific terms.
  • Refurbished or pre-owned products, where available, may have different warranty coverage, which will be specified on the product listing, quotation, or invoice.

Customers should review the warranty documentation provided with the product for full details regarding coverage and limitations.

Situations That May Not Be Covered

Warranty support may not apply in situations including, but not limited to:

  • Damage resulting from misuse, improper handling, or accidental damage
  • Improper installation or use that is inconsistent with manufacturer instructions
  • Damage caused by electrical surges, power fluctuations, lightning, or liquid exposure
  • Products that have been modified, altered, or repaired by unauthorized service providers
  • Normal wear and tear, including cosmetic damage such as scratches or gradual battery performance reduction
  • Software-related issues, malware infections, or loss of stored data

Actual coverage may depend on the specific manufacturer warranty terms and the condition of the returned product after inspection.

Warranty Claim Process

Customers who believe their product may have a warranty-related issue may contact Zeneric Networks Limited for assistance.

When submitting a warranty request, customers may be asked to provide:

  • Order number or invoice reference
  • Proof of purchase
  • A description of the issue experienced
  • Photos or videos where applicable

In some cases, our technical team may suggest basic troubleshooting steps to help identify the source of the problem.

If further inspection is required, customers may be requested to return the product to our service location with available accessories, manuals, and packaging where possible.

After inspection, possible resolutions may include:

  • Product repair
  • Product replacement
  • Referral to the manufacturer’s warranty service center
  • Another appropriate resolution based on the applicable warranty terms

Warranty Limitations

Warranty services may depend on the manufacturer’s policies and the specific product purchased.

Important limitations may include:

  • Repairs or replacements may be completed using equivalent parts or replacement units if the original product is unavailable.
  • Warranty support typically applies to the original purchaser where proof of purchase is available.
  • Customers may be required to deliver the product to the designated service location unless alternative arrangements are agreed.

Warranty service timelines may vary depending on the manufacturer’s repair or replacement procedures.

Consumer Rights

This Warranty Information page is intended to operate in accordance with applicable consumer protection laws, including the Consumer Protection Act, 2012 (Kenya).

Nothing in this policy is intended to limit or exclude any statutory rights that customers may have under applicable consumer protection laws.

Contact for Warranty Support

For warranty-related questions or assistance, please contact:

Zeneric Networks Limited
City House, Wabera Street
3rd Floor, Room 301
Nairobi, Kenya

Email: sales@zenericnetworks.co.ke
Phone: +254 790 815 664

Customer support hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM