Shipping Policy
Last Updated: 16 March 2026
This Shipping Policy explains how orders placed with Zeneric Networks Limited are processed, shipped, and delivered. By placing an order through our website https://zenericnetworks.co.ke, requesting a quotation, or purchasing products from us, you agree to the shipping terms outlined below.
Shipping Areas
Zeneric Networks Limited provides delivery services to the following regions:
Nationwide Delivery (Kenya)
We deliver to all counties within Kenya through partnered courier and logistics providers.
Regional Delivery (East Africa)
Shipping may be arranged to selected East African countries including Uganda, Tanzania, Rwanda, and South Sudan. Delivery timelines, costs, and procedures will be provided through a custom quotation.
International Shipping
International shipping may be available for bulk or commercial orders upon request. Customers should contact our sales team to receive a customized shipping quotation.
Please note that deliveries to remote or hard-to-access locations may require additional shipping fees.
Shipping Methods
We work with established courier and logistics providers to ensure safe and timely delivery.
Major Cities (Nairobi, Mombasa, Kisumu, Nakuru)
Orders are typically delivered through door-to-door courier services. For larger equipment such as server racks or high-capacity power systems, specialized freight services may be used.
Upcountry Locations
Orders to locations outside major cities may be delivered through reputable courier networks or approved transport services with collection points in major towns.
The appropriate delivery method will depend on the order size, product type, and delivery location.
Shipping Costs
Shipping costs are calculated based on several factors including:
- Delivery destination
- Package size and weight
- Courier service used
Free shipping may be offered on selected products or promotional offers. Where applicable, the offer will be clearly indicated before checkout or within the product listing.
For project-based orders or equipment installations, delivery costs may be included in the overall project quotation.
Expedited or priority shipping may be available at an additional cost upon request.
Order Processing and Delivery Timelines
Orders are normally processed after payment confirmation and order verification.
In-Stock Items
Processing Time: 1–2 business days
Estimated Delivery After Dispatch:
- Nairobi: 1–2 days
- Other major towns: 2–4 days
- Remote areas: 3–7 days
Custom or Bulk Orders
Processing timelines for custom equipment orders, bulk purchases, or installation projects will be provided in the specific quotation or service agreement.
Pre-Order Items
For products that are not immediately available, customers will be informed of the estimated arrival and delivery timeline before the order is finalized.
Delivery timelines are estimates and may vary due to courier schedules, weather conditions, customs procedures, or public holidays.
Customers with time-sensitive orders are encouraged to confirm delivery timelines with our team before placing an order.
Order Tracking
Once an order has been dispatched, customers may receive a shipping confirmation message or email containing delivery details or tracking information where available.
If tracking information has not been received within three business days after order confirmation, customers may contact our support team for assistance.
Delivery and Product Inspection
Customers are advised to inspect packages immediately upon delivery.
You should check for:
- Visible damage to the packaging
- Missing items
- Incorrect products
Any issues should be reported to us within 48 hours of delivery.
Most courier deliveries require a signature upon receipt. Customers should ensure that someone is available to receive and sign for the shipment.
If a delivery attempt fails because no recipient is available, the courier may schedule another attempt or arrange for collection at a designated pickup point. Additional storage or re-delivery charges may apply in certain cases.
Large Equipment or Installation Deliveries
For projects involving equipment installation such as networking infrastructure, CCTV systems, or power backup equipment, delivery and installation may be coordinated directly between our technicians and the customer.
Customers may receive site preparation guidance prior to installation to ensure the location is ready for equipment setup.
Shipping Restrictions
Some products may require special handling during shipment.
Examples include:
- Lithium battery equipment and power backup systems shipped according to transport safety regulations.
- High-value electronics such as networking devices or surveillance systems which may require signature confirmation upon delivery.
We do not ship hazardous or prohibited materials.
Lost, Missing, or Damaged Shipments
If a shipment appears lost or missing, customers should contact us as soon as possible so we can initiate an investigation with the courier provider.
If a package arrives damaged:
- Keep all packaging materials.
- Take clear photos of the packaging and damaged items.
- Contact us within 48 hours with order details and photos.
For verified cases of damage during shipping, we will work with the courier provider to resolve the issue and may provide a replacement or refund depending on product availability and investigation results.
Changes to This Shipping Policy
Zeneric Networks Limited may update this Shipping Policy from time to time. Updated versions will be published on this page with a revised “Last Updated” date. Continued use of our website or services after changes indicates acceptance of the updated policy.
Contact Us
If you have questions about shipping or delivery, please contact us:
Zeneric Networks Limited
City House, Wabera Street
3rd Floor, Room 301
Nairobi, Kenya
Email: sales@zenericnetworks.co.ke
Phone: +254 790 815 664
Customer support hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM