Terms and Conditions

Last Updated: 16 March 2026

Please read these Terms and Conditions (“Terms”) carefully before using the website https://zenericnetworks.co.ke or purchasing products and services from Zeneric Networks Limited.

These Terms form a legal agreement between Zeneric Networks Limited (“Company”, “we”, “our”, or “us”) and any person or organization accessing our website or purchasing our products or services (“Customer”, “User”, or “you”). By accessing our website, requesting a quotation, placing an order, or using our services, you agree to comply with these Terms.

If you do not agree with these Terms, you should discontinue use of our website and services.

Use of Our Website

The website provides information about our products, services, and technical solutions. Users may browse product listings, request quotations, or purchase available items through our platform.

You agree to use our website only for lawful purposes and in a way that does not damage, disable, or interfere with the website or services provided.

Products and Services

Zeneric Networks Limited supplies technology equipment and provides technical services related to IT infrastructure. Our services may include:

  • Networking equipment supply and network setup services
  • CCTV surveillance system installation and configuration
  • Business telephony and VoIP communication systems
  • Power backup solutions including UPS and related equipment
  • Onsite and remote technical support
  • Supply of computers, accessories, and electronics
  • Consultation related to technology solutions

The specific scope, pricing, and timelines of services may be provided through individual quotations, invoices, or service agreements, which will take precedence over these general Terms once accepted by the customer.

Customer Responsibilities

Customers agree to:

  • Provide accurate and up-to-date information when requesting quotes or placing orders.
  • Provide reasonable access and cooperation when technical services or installations are scheduled.
  • Ensure that any necessary permissions or approvals are obtained before equipment installations at their premises.
  • Use products and services in compliance with applicable laws and manufacturer guidelines.

Quotations, Orders, and Payments

Quotations
Quotes issued by Zeneric Networks Limited are generally valid for 30 days, unless otherwise stated.

Order Confirmation
An order is considered confirmed once the customer provides written acceptance of a quotation or completes the required payment.

Pricing
Prices are listed in Kenyan Shillings (KES) unless otherwise stated. Prices may change due to supplier adjustments, currency fluctuations, or product updates. Customers will be informed before an order is finalized.

Payments
Payment terms may vary depending on the product or service. Common payment methods include:

  • Bank transfer
  • M-Pesa
  • Cash

For most product orders, payment is required before dispatch or collection unless otherwise agreed.

Shipping and Delivery

We aim to process and dispatch orders promptly once payment has been confirmed.

Delivery timelines may vary depending on:

  • Customer location
  • Product availability
  • Courier or logistics providers
  • Public holidays or unforeseen circumstances

Delivery costs, where applicable, are communicated before order dispatch.

Customers should inspect delivered products and report any damage or discrepancies within 48 hours of delivery.

Product Warranties

Hardware products supplied by Zeneric Networks Limited typically carry manufacturer warranties, where applicable. Warranty terms are provided by the respective manufacturer.

We may assist customers with warranty claims, but warranty coverage is subject to the manufacturer’s policies and conditions.

Service-related work may include a limited workmanship assurance period, unless otherwise stated in the service agreement.

Warranty coverage does not apply to issues caused by:

  • Incorrect usage or unauthorized modifications
  • External damage or environmental factors
  • Equipment not supplied by the company

Limitation of Liability

To the extent permitted by law, Zeneric Networks Limited will not be responsible for indirect or consequential losses arising from the use of our products or services.

Our liability for any claim related to products or services supplied by the company will generally not exceed the amount paid for the specific product or service in question.

Intellectual Property

All content on this website, including logos, text, graphics, and design elements, belongs to Zeneric Networks Limited or its licensors and is protected by applicable intellectual property laws.

Website content may not be copied, reproduced, or redistributed without prior written permission.

Privacy

Our handling of personal information is governed by our Privacy Policy. By using this website, you agree to the collection and use of information as described in that policy.

Third-Party Products and Links

Some products available on our platform are manufactured by third-party companies. Product names, trademarks, and brand references are used for identification purposes only.

Use of such products may also be subject to the manufacturer’s terms, licenses, and warranties.

Our website may include links to third-party websites. We do not control or take responsibility for the content or practices of external websites.

Termination

We reserve the right to suspend or terminate access to our website or services if a user violates these Terms or engages in activities that may harm the company, other users, or third parties.

Governing Law

These Terms are governed by the laws of Kenya. Any disputes arising from the use of our website or services will be handled in accordance with Kenyan law and the courts located in Nairobi, Kenya.

Changes to These Terms

Zeneric Networks Limited may update these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after updates indicates acceptance of the revised Terms.

Contact Information

For questions regarding these Terms, please contact:

Zeneric Networks Limited
City House, Wabera Street
3rd Floor, Room 301
Nairobi, Kenya

Email: sales@zenericnetworks.co.ke
Phone: +254 790 815 664