Payment Terms
Last Updated: 16 March 2026
This Payment Terms section explains the payment methods and general payment conditions that apply to purchases from Zeneric Networks Limited through our website https://zenericnetworks.co.ke, quotations, invoices, or other official order channels.
The purpose of these terms is to provide transparency regarding available payment options, order processing procedures, and payment verification requirements.
Customers may request a quotation or invoice before completing a purchase. Quotations and invoices typically include product descriptions, pricing, applicable taxes where relevant, payment instructions, and any applicable payment deadlines.
Orders are generally processed once payment confirmation has been received through the relevant payment channel unless otherwise agreed in writing.
- Mobile Money Payments
Customers may make payments using supported mobile money platforms such as M-Pesa or other available mobile payment services.
Orders paid through mobile money are typically processed after payment confirmation is received through the respective payment platform.
Customers are encouraged to keep their mobile transaction confirmation message or receipt for reference.
- Cash on Delivery (COD)
Cash on Delivery may be available for selected orders depending on the product type, delivery location, and order value.
General conditions may include:
- COD may be available for certain deliveries within Nairobi and nearby areas.
- Some orders may require advance payment depending on the product type or order value.
- COD may not be available for deliveries outside Nairobi or for high-value equipment.
Availability of Cash on Delivery may vary depending on operational and logistical considerations.
- Orders Delivered Outside Nairobi
Orders shipped outside Nairobi are typically processed after advance payment has been confirmed.
Deliveries to other counties within Kenya may be arranged through courier or logistics partners.
Depending on the courier service used, customers may receive their orders through:
- Door-to-door delivery, or
- Collection from a designated courier pickup location.
Delivery arrangements and timelines are usually confirmed during order processing.
- Bank Payments
Customers may also complete payments through standard banking channels, including:
- Direct Bank Transfer
- Electronic Funds Transfer (EFT)
- RTGS (Real Time Gross Settlement)
- Pesalink
- Cheque Deposit
If payment is made via cheque, order processing may begin after the cheque has cleared through the banking system.
Banking details are normally provided on official quotations, invoices, or order confirmations issued by Zeneric Networks Limited.
- Payment Confirmation
Orders are normally processed once payment confirmation has been received through the relevant payment system or financial institution.
Customers should retain proof of payment such as:
- Mobile payment confirmation messages
- Bank transaction receipts
- Payment confirmation emails
These records may be requested if payment verification is required.
- Currency
Unless otherwise specified, all prices and payments are processed in Kenya Shillings (KES).
In certain cases, payments may be accepted in United States Dollars (USD) for international or commercial transactions. When foreign currency payments are accepted, applicable exchange rates may be determined based on prevailing market conditions at the time the transaction is processed.
Currency details and payment instructions are typically included in the official quotation or invoice issued for the order.
Payment Security
Zeneric Networks Limited takes reasonable measures to ensure that payment transactions are handled through secure and trusted payment channels. Sensitive financial information such as full card numbers is not stored on our systems.
Customers are encouraged to make payments only through official payment instructions provided on verified quotations or invoices issued by Zeneric Networks Limited.
Contact for Payment Support
For payment-related inquiries, quotation requests, or invoice requests, please contact:
Zeneric Networks Limited
City House, Wabera Street
3rd Floor, Room 301
Nairobi, Kenya
Email: sales@zenericnetworks.co.ke
Phone: +254 790 815 664
Customer support hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM