Privacy Policy

Last Updated: 16 March 2026

Zeneric Networks Limited (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website https://zenericnetworks.co.ke or interact with our products and services.

By using our website or contacting us for services, you agree to the data practices described in this policy.

Information We Collect

We may collect information that you provide directly to us, as well as certain data collected automatically when you use our website.

Personal Information

Personal information may include:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Delivery or physical address
  • Any information provided when requesting a quotation, contacting support, or placing an order

Payment information used during transactions is processed through secure payment providers. Zeneric Networks Limited does not store full card numbers or sensitive payment credentials.

Technical and Usage Data

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the site
  • Referring website or link source
  • Interactions with website content and advertisements

This information helps us understand how visitors use our website and improve the overall experience.

How We Use Your Information

Information collected may be used for the following purposes:

  • To operate and maintain our website and services
  • To respond to inquiries, service requests, or quotations
  • To process purchases and manage order fulfillment
  • To communicate order confirmations, delivery updates, and technical support information
  • To improve website functionality, services, and customer experience
  • To monitor and analyze website usage and marketing performance
  • To comply with applicable legal obligations and prevent fraud

Where customers have provided consent, we may occasionally send information about products, services, or updates related to our business. You may unsubscribe from marketing communications at any time.

Legal Basis for Processing

Where applicable, we process personal information under one or more of the following legal bases:

Contractual Necessity
Processing required to provide services or complete transactions requested by the customer.

Legitimate Business Interests
Improving website performance, preventing fraud, and analyzing service usage.

Consent
When customers agree to receive marketing communications or allow certain tracking technologies.

Legal Obligations
Where processing is required to comply with applicable laws or regulatory requirements.

Sharing of Information

Zeneric Networks Limited does not sell or rent personal information to third parties.

We may share information with trusted third-party providers in limited situations such as:

  • Payment processing providers
  • Shipping and logistics partners
  • Website hosting and email service providers
  • Analytics and advertising platforms used to measure marketing performance

These providers only receive information necessary to perform their services and are required to handle data responsibly.

We may also disclose information when required by law or to comply with legal obligations.

Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes described in this policy, including:

  • Completing transactions and providing services
  • Meeting legal, tax, or accounting requirements
  • Maintaining business records where required

When information is no longer required, it is securely deleted or anonymized where possible.

Your Data Protection Rights

Depending on applicable laws and your location, you may have certain rights regarding your personal information, including:

  • Requesting access to the personal information we hold about you
  • Requesting correction of inaccurate information
  • Requesting deletion of personal data where appropriate
  • Objecting to certain types of processing
  • Requesting restrictions on how data is used

Requests regarding personal data may be submitted using the contact details provided below.

If you are located in Kenya and believe your data rights have been violated, you may also contact the Office of the Data Protection Commissioner (ODPC).

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience and analyze website performance.

Types of cookies used may include:

Essential Cookies
Required for basic website functionality such as page navigation.

Analytics Cookies
Used to understand how visitors interact with the website and improve performance.

Advertising Cookies
Used to measure marketing effectiveness and display relevant advertisements to users who have previously visited the site.

Where required by law, visitors may be asked to consent to the use of non-essential cookies.

Users may also manage cookie preferences through their web browser settings.

Advertising and Analytics Services

We may use third-party tools to understand website traffic and improve advertising performance. These may include:

  • Website analytics services
  • Online advertising platforms
  • Marketing measurement tools

These services may use cookies or similar technologies to measure engagement with website content and advertisements.

Information collected for analytics or advertising purposes is typically aggregated and does not directly identify individual users.

Third-Party Links

Our website may contain links to external websites, including product manufacturers or partner organizations. These sites operate independently and may have their own privacy policies. Zeneric Networks Limited is not responsible for the content or privacy practices of external websites.

Security of Information

We implement reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, disclosure, or misuse.

However, no online transmission or storage system can be guaranteed to be completely secure.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect operational, legal, or regulatory changes. Updated versions will be published on this page with a revised “Last Updated” date.

Continued use of our website after changes are published indicates acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Zeneric Networks Limited
City House, Wabera Street
3rd Floor, Room 301
Nairobi, Kenya

Email: sales@zenericnetworks.co.ke
Phone: +254 790 815 664